Welcome to Promoshala.com, your trusted partner for the best social media marketing services. Our commitment to your satisfaction drives our operations, and this policy aims to clarify our stance on cancellations and refunds to ensure a transparent and trustful relationship.
Before Campaign Launch
- Cancellation Flexibility: You can cancel your campaign before it begins.
- Refund Process: Expect refunds within 5-7 working days post-cancellation.
- Cancellation Fee: A nominal fee of 10% of the total campaign cost applies.
After Campaign Launch
- Non-refundable: Campaigns in progress are not eligible for refunds.
- Open Communication: Should you have any concerns or require adjustments during the campaign, please reach out to us.
Cancellation Procedure
- How to Cancel: Send your cancellation request via our designated channels.
- Refund Method: Refunds will be credited to the original payment method, after deducting the applicable cancellation fee.
Exceptions
- Provider Cancellations: In rare cases where Promoshala must cancel or discontinue a campaign, we will issue a full refund.
Campaign Modifications
- Making Changes: For any modifications to your campaign, please contact us promptly. Approval is required and may incur additional charges.
- Charges for Changes: Any extra costs will be communicated and agreed upon before implementation.
Contact Information
Have questions or need further clarification on our Refund and Cancellation Policy? Reach out to us at contact@promoshala.com. Our team is dedicated to ensuring a smooth and successful partnership.
By engaging with Promoshala.com for your marketing campaigns, you acknowledge and accept the terms laid out in this policy. Please be aware that we may update this policy from time to time; reviewing it regularly will keep you informed of any changes.